Shipping & Returns

Processing Time For Virgin Hair Products: 

Please Allow Up To 8-12 Business Working Days For Us To Receive Your Hair This Does Not Include Shipping. Tracking Numbers Will Be Sent Out Once We Have Received Your Order. 

Please Allow An Additional 5 Working Business Days To Receive Your Order.

Processing Time For Raw Hair Products: 

Please Note Due To The Nature Of The Product Our Raw Single Donor Bundles Standard Shipping + Processing Timeframe Is 10-21 Business Working Days

Please Allow An Additional 5 Working Business Days To Receive Your Order.

Express Delivery Options Are Available To Add To Your Order Depending On Product Availability, Once The Order Has Been Placed. This Is At An Additional Cost Depending On The Express Option Chosen. 

All Orders Will Have To Be Signed For. If Orders Are Not Signed For, It Will Result In Your Shipment Being Returned To Us.

Click & Collect Options

Depending On The Inventory Availability We Offer The Same Day Collection Option From Our EBC Hair Studio. Please Check Our Ready-to-ship Collection To Ensure Availability Before Choosing This Shipping Option. 

If You Wish To Collect Your Order From Our EBC Hair Studio Please State This In Your Order Notes And You Will Be Notified Via Email Once Your Order Is Ready For Collection. 

Please Note You Must Bring ID Which Matches The Details On Your Order When Collecting Your Order From Our Hair Studio.

Return & Exchange Policy